If despite our efforts, you are not completely satisfied with one of our products or our services, you can contact us by email or via the contact form. You will receive a substantive response from us within 14 days of receipt of the complaint. Please state which product or service it concerns, on which date it was delivered and describe the complaint as extensively as possible.

If you, as a business customer, are not satisfied with the handling of your complaint, you can submit it to Thuiswinkel for mediation (via www.thuiswinkel.org).

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